Setting boundaries with pet owners

EmilyPetCare

9 months ago

Clear communication about pickup times and extra fees prevents problems later.

3 replies

Replies (3)

SarahSits·9 months ago

I have a late pickup fee clearly stated. No more 2-hour-late pickups for free!

AmandaPaws·9 months ago

Be upfront about everything in the meet and greet. No surprises later!

MarcusDogWalker·about 1 month ago

One thing that doesn't get talked about enough: there's no rating system for owners on Rover, so you can't screen for "helicopter" clients ahead of time the way they can screen you through your reviews. I've had owners with indoor cameras watching my every move, texting every 20 minutes, or expecting me to water plants and grab mail that was never part of the booking. Now I lay it all out in the meet-and-greet: what's included, what a camera in the house means for how I'll act, and that add-on tasks cost extra. Cuts down on the surprises a lot.